Refund Policy

Last updated: August 9, 2026

Here's how we handle refunds on Keo. The short version: most purchases are final, but there are a few situations where we'll make it right.

Share purchases

When you buy shares in a creator, you're purchasing a stake in their future. Share prices go up and down based on supply and demand — there's no guaranteed return. Because of this, all share purchases are final. We don't offer refunds for buyer's remorse, changes in market value, or because the creator's earnings didn't meet your expectations.

Transferred shares

Once you sell or transfer your shares to another user, you no longer own them. The new owner now holds all rights and assumes all risks. You cannot get a refund for shares you no longer hold. If you sold them, you already received payment from the new buyer — there's nothing left to refund.

When we do refund

We may issue refunds at our sole discretion in these cases:

• Fraud or misrepresentation. If a creator lied about who they are, fabricated earnings, or otherwise defrauded shareholders, we'll investigate and may reverse transactions.
• Platform errors. If our system double-charges you, charges the wrong amount, or has a bug that causes a financial error, we'll fix it.
• Unauthorized transactions. If your account was hacked or your payment method was used without your permission, let us know immediately and we'll investigate.

Tips and subscriptions

Tips to creators and subscription payments are non-refundable. If you tipped the wrong creator or forgot to cancel a subscription, we generally can't reverse those — but reach out and we'll see what we can do.

Creators leaving the platform

If a creator permanently deletes their account, their outstanding balance will be distributed proportionally to active shareholders. After that distribution, the shares are void. We'll notify affected shareholders before any distribution happens.

How to request a refund

Email us at refunds@keo.me with:

• Your account email or handle
• The transaction or charge you're asking about
• A brief description of what went wrong

We'll review your request and get back to you within 5 business days. Our decision is final, but we'll always be fair.